Company: Noxem Group
Head office: 19 rue Roger Lenoir, 69100 VILLEURBANNE
945 290 310 R.C.S. LYON
1. General Provisions
These General Terms and Conditions of Sale apply exclusively to all our sales. Any glass order of any kind placed by the client with Noxem Group implies full and unconditional acceptance of these terms. Any conflicting clause included in the client’s general terms of purchase shall not be enforceable, unless expressly and in writing accepted by Noxem Group.
2. Orders
2.1 Orders are only binding after written acceptance from us. Telephone orders are placed under the client’s responsibility and must be confirmed by Noxem Group. Any cancellation or modification of an order already in process or production will result in billing.
2.2 The minimum order volume is 3,000 m², unless otherwise agreed in writing by Noxem Group.
3. Processing Services
Materials entrusted remain under the client’s responsibility. Breakage or damage will not be replaced unless agreed in advance.
4. Lead Times
Delivery times are given for information only. No delay may justify cancellation of the order or a claim for compensation.
5. Prices
5.1 The glass price is that stated in the valid quotation at the time of the order. Quotations are valid for 15 days. Beyond this period, prices are no longer guaranteed and a new quotation must be issued.
5.2 As glass prices fluctuate throughout the year, our price commitment applies quotation by quotation and never for long-term, quarterly, or annual periods.
5.3 Prices are quoted excluding taxes and ex-works.
5.4 Accepted payment methods: bank transfer (RIB provided with invoice), LCR (bill of exchange), or cash payment.
6. Tolerances and Dimensions
Cutting tolerances follow glass industry standards (+2 mm to +20 mm depending on format).
7. Liability – Warranty
Our products are guaranteed against manufacturing defects. Our liability is strictly limited to replacing defective products. No other compensation may be claimed. Glass shades may vary depending on production.
8. Transport – Delivery
Goods travel under our responsibility until delivery to the client. The client is responsible for unloading and inspection upon receipt. In case of damage noted inside the container upon delivery, the client must immediately notify us with photos and, if necessary, a bailiff’s report.
Beyond acceptance of delivery, no claim will be accepted.
9. Payment Terms
Unless otherwise agreed and subject to the client providing approved credit insurance, invoices are payable with a 30% deposit at order validation by Noxem Group, and the balance payable within 30 days at our head office by bank transfer (details provided with invoice).
Without credit insurance, invoices must be paid upon order validation.
In the event of non-payment, late interest will automatically apply and pending orders may be suspended.
10. Retention of Title
10.1 In accordance with Law No. 80-335 of May 12, 1980, goods remain the property of Noxem Group until full payment has been received.
10.2 The client is expressly prohibited from pledging or disposing of the glass, including resale or incorporation into another transaction, before full payment of amounts due to Noxem Group. In the event of seizure by third parties of delivered goods, the client must immediately inform Noxem Group.
10.3 In case of insolvency proceedings, liquidation, or any collective procedure concerning the client, delivered glass may be reclaimed within three months following the court decision.
10.4 In case of repossession of delivered glass under the retention of title clause, Noxem Group will retain deposits received as compensation for damages caused by contract termination and wear of the goods used by the client.
11. Acceleration Clause
Any payment default results automatically in immediate payment of all sums due, together with a penalty of 15% of the outstanding amounts as a contractual penalty.
12. Claims
Any claim regarding delivered goods or commercial relations must be sent by email to contact@noxemgroup.com or by registered letter with acknowledgment of receipt to:
Noxem Group, 5 chemin du Jubin, 69570 Dardilly, France.
13. Right of Reference
Any order placed with Noxem Group implies the client’s acceptance of being cited as a reference, unless otherwise notified in writing. Noxem Group may use the client as a reference in its commercial documentation and on its website.
14. Applicable Law – Jurisdiction
These Terms & Conditions are governed by French law. Any dispute relating to their interpretation or execution shall be submitted to the competent courts within the jurisdiction of the Lyon Court of Appeal.